Southwest Airlines, Part 1: LUV Is In The Air!

No, that’s no typo above, “LUV ” is the symbol by which Southwest Airlines’ stock is traded, and a nod to Southwest’s headquarters and home airport, Dallas’ Love Field.  Southwest Airlines is our profile topic this month and next, as they were just rated No. 10 among all businesses nationwide…

It’s All About Relationships

Watch what you say; you never know who might be in the audience! You might recall a post I wrote back in January on the value of attending conferences as part of your own personal and professional development.  It was titled, in part, Rocky Mountain High, and it was a…

Make Room For Generation Z!

No one truly has a handle on the nuances of the “generational divide” that is still emerging across the workforce, but this month’s video-post, and the links below, will help you learn a bit more, especially about the incoming Generation Z! Generations Defined  Gen Y/Millennials Today Gen Y/Millennials Are #1…

‘All Thumbs:’ The New Customer Service Era

We’ve all seen it, and some of us have actually done it ourselves. That moment when we’re so fixated on our mobile devices (smart phones, tablets, etc.) that we “disengage” from what we’re supposed to be doing, whether that’s walking, talking, or heaven help us, driving. No, this month’s brief…

Your Circle of Influence: ‘The Ripple Effect’

  Have you ever found yourself questioning whether you have what it takes to manage or lead effectively?  Here is my twist to the late Stephen Covey’s metaphor called “circle of influence,” one where it might prove helpful to mentally and emotionally discard the standard organizational chart and think more…

The ‘Helicopter Boss’ And You

Believe it or not, micromanaging does have its place in certain situations, and this month’s video-post helps clarify the differences between the “helicopter boss,” and how to deal with him or her, and the manager or leader who enables and empowers others. Additional Resources — Signs That You’re a Micromanager…

Conferences Can Be Your ‘Rocky Mountain High’

I didn’t know what to say. A colleague couldn’t believe what he had just heard from another experienced, senior-level exec. “I just don’t get how belonging to an association, or attending a conference, benefits our team.” I, too, was shocked. Admittedly, professional development conferences usually go one of two ways: …

The Net Effect Of Hope

It’s 10:40 a.m., and Pastor Mark Brandt positions his Sunday morning “anchor chair” high above the church worship center. He works with the crew to adjust the camera and lights, then listens to the producer through his earpiece as he tests audio-levels and reviews the morning rundown. If you didn’t…

Trouble With The Curve

I loved that Clint Eastwood movie from a couple of years ago, Trouble with the Curve, the story of a sight-impaired baseball scout at the end of his career, traveling with his daughter on one last recruiting trip. I also remember the highly touted recruit, Bo Gentry, who had trouble…