Faith Of Our Fathers?

Church attendance continues to decline across the country, like it has for the last two decades, but Millennials appear to be the generation putting the most distance between themselves and the church.   Additional Resources 1. Millennials continue to leave the church. (Pew Research Center) 2. Why are Millennials leaving…

Unplug Your Holiday

Are you growing tired of all the media images and messages depicting terror, violence, and unrest?  You’re one plug away from a solution.

So, How High Is Your EQ?

As a longtime college professor, I hate to admit this, but I find myself less and less interested in the IQ of others. Instead, I find myself drawn to those with high EQ. My critics might say, “Well, that’s because Bill doesn’t HAVE a very high IQ himself, and misery…

What’s Your Strategy?

Are you confused about what should happen on your next “strategic planning retreat?”  Well, you’re not alone.  There are significant differences between ‘tactical’ and ‘strategic’ plans, and it helps everyone in the organization if there’s clarity before you commit everyone to such a meeting or retreat.

Southwest Airlines, Part 2: Buying Into LUV

Let’s continue our look into the culture at Southwest Airlines, including the high level of “buy-in” among co-workers there. With very little turnover, there really is “something in the air” at Southwest. [Remember, “LUV ” is the symbol by which Southwest Airlines’ stock is traded, and a nod not only…

Southwest Airlines, Part 1: LUV Is In The Air!

No, that’s no typo above, “LUV ” is the symbol by which Southwest Airlines’ stock is traded, and a nod to Southwest’s headquarters and home airport, Dallas’ Love Field.  Southwest Airlines is our profile topic this month and next, as they were just rated No. 10 among all businesses nationwide…

It’s All About Relationships

Watch what you say; you never know who might be in the audience! You might recall a post I wrote back in January on the value of attending conferences as part of your own personal and professional development.  It was titled, in part, Rocky Mountain High, and it was a…

Make Room For Generation Z!

No one truly has a handle on the nuances of the “generational divide” that is still emerging across the workforce, but this month’s video-post, and the links below, will help you learn a bit more, especially about the incoming Generation Z! Generations Defined  Gen Y/Millennials Today Gen Y/Millennials Are #1…

‘All Thumbs:’ The New Customer Service Era

We’ve all seen it, and some of us have actually done it ourselves. That moment when we’re so fixated on our mobile devices (smart phones, tablets, etc.) that we “disengage” from what we’re supposed to be doing, whether that’s walking, talking, or heaven help us, driving. No, this month’s brief…

Your Circle of Influence: ‘The Ripple Effect’

  Have you ever found yourself questioning whether you have what it takes to manage or lead effectively?  Here is my twist to the late Stephen Covey’s metaphor called “circle of influence,” one where it might prove helpful to mentally and emotionally discard the standard organizational chart and think more…