QCS Defined…With Strings Attached…To A Giraffe

I’ve spent so many years touting the attributes of “QCS,” even helping shape entire organizations and their service cultures around the concept, it never occurred to me to actually “define it” for folks outside those experiences. So, good to my word to make this blog “short, sweet,” and at times…

Scratch Cupcakery’s ‘Secret Recipes’

I thought that headline might get your attention … After all, with over 62,000 social media followers across the region (all platforms), more than a handful of you might like to know the secret to, say, Scratch Cupcakery’s Cookie n’ Cream Truffle cupcakes! But, alas, my research and recent inquiries…

The Soup Counts!

I grew up in a “soup-and-sandwich-for-lunch” house as a kid. Regardless of the season, soups and chili were lunchtime staples growing up. I still head to our coffee shop here on campus to have a cup-of-soup, almost daily. Fans of the Seinfeld TV series also likely remember “The Soup” episode…