The ‘Helicopter Boss’ And You

Believe it or not, micromanaging does have its place in certain situations, and this month’s video-post helps clarify the differences between the “helicopter boss,” and how to deal with him or her, and the manager or leader who enables and empowers others. Additional Resources — Signs That You’re a Micromanager…

Conferences Can Be Your ‘Rocky Mountain High’

I didn’t know what to say. A colleague couldn’t believe what he had just heard from another experienced, senior-level exec. “I just don’t get how belonging to an association, or attending a conference, benefits our team.” I, too, was shocked. Admittedly, professional development conferences usually go one of two ways: …

The Net Effect Of Hope

It’s 10:40 a.m., and Pastor Mark Brandt positions his Sunday morning “anchor chair” high above the church worship center. He works with the crew to adjust the camera and lights, then listens to the producer through his earpiece as he tests audio-levels and reviews the morning rundown. If you didn’t…

Trouble With The Curve

I loved that Clint Eastwood movie from a couple of years ago, Trouble with the Curve, the story of a sight-impaired baseball scout at the end of his career, traveling with his daughter on one last recruiting trip. I also remember the highly touted recruit, Bo Gentry, who had trouble…

Neo-Luddism, TMZ, and Me

  At what point does technology’s “tail wag the dog?” If these past few weeks are any indication across mainstream media, we may be there. Now, before I go further, I’m actually NOT a “Luddite,” nor do I practice Neo-Luddism. (Go ahead and hyperlink to that term.)  Yes, I am…

QCS Defined…With Strings Attached…To A Giraffe

I’ve spent so many years touting the attributes of “QCS,” even helping shape entire organizations and their service cultures around the concept, it never occurred to me to actually “define it” for folks outside those experiences. So, good to my word to make this blog “short, sweet,” and at times…

Scratch Cupcakery’s ‘Secret Recipes’

I thought that headline might get your attention … After all, with over 62,000 social media followers across the region (all platforms), more than a handful of you might like to know the secret to, say, Scratch Cupcakery’s Cookie n’ Cream Truffle cupcakes! But, alas, my research and recent inquiries…

The Soup Counts!

I grew up in a “soup-and-sandwich-for-lunch” house as a kid. Regardless of the season, soups and chili were lunchtime staples growing up. I still head to our coffee shop here on campus to have a cup-of-soup, almost daily. Fans of the Seinfeld TV series also likely remember “The Soup” episode…